Shipments outside of Australia and the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. The end customer is responsible for these fees. Any fees are paid to appropriate customs agency by the end customer.
Shipping policy
When will I get my order?
It takes 3-7 days to fulfil an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
Australia: 5-8 business days
International: 10-20 business days
Where will my order ship from?
We work with an on-demand order fulfilment company based in Melbourne, Victoria, Australia.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your delivery address on your shipping confirmation email.
- Ask your local post office if they have your package.
- Ask your neighbours in case the courier left the package with them.
If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us at sales@outsidein-co.com with your order number.
How do I track my order?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at sales@outsidein-co.com
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Who pays the customs duties & taxes?
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at sales@outsidein-co.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible.